Automotive

Call Recording is a key feature within this sector. Often orders are changed or modified and it’s vital that these conversations and tracked and traced.

We work with several car dealerships providing them with a mobile and flexibility platform to work from. Call recordings can be accessed and retrieved with the minimum of fuss and often, can save time and money. Mobility is also important as the team moves around the sales floor. Calls need to be transferred to the team no matter where they are. We often solve problems.

Cloud Telephony Partners

Wildix

Convergence Communications are proud partners with Wildix, an international leading provider of cloud telephony.

Our journey with Wildix began in 2018 and very quickly, we achieved Gold Status in 2019, a testament to our relationship and high standard of customer service.

Convergence offers customers the Wildix portfolio, consisting of the most up to date cloud telephony and video conferencing solutions

CallSwitch One

Convergence Communications are a proud partner of Telco Switch, a market leading cloud telephony provider.

The partnership with Telco Switch was formed in 2021 and Convergence markets their leading cloud product, CallSwitch One. CallSwitch One is another flagship product for Convergence and is the 2nd generation product of an already popular platform

Horizon with Webex & Teams

Horizon with Webex is an optional calling and collaboration tool included with Gamma’s Horizon Cloud platform. It integrates seamlessly with Microsoft Teams, giving users the choice to work within Webex or Teams. Webex features run on Cisco’s cloud, while Teams users can make voice calls directly through the familiar interface with an included dial pad

Operator Connect

Operator Connect allows users to make voice calls within Microsoft Teams while utilizing Gamma’s voice network to deliver calls directly into Teams.

This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need

THANKS TO CONVERGENCE

Thanks to Convergence and in particular, Lee for acting very quickly when we thought we were ‘stuck between a rock and a hard-place’.

Rawlinson Automotive Limited - Bury St Edmunds, Suffolk