Call Recording is a key feature within this sector. Often orders are changed or modified and it’s vital that these conversations and tracked and traced.
Call Recording is a key feature within this sector. Often orders are changed or modified and it’s vital that these conversations and tracked and traced.
We work with several car dealerships providing them with a mobile and flexibility platform to work from. Call recordings can be accessed and retrieved with the minimum of fuss and often, can save time and money. Mobility is also important as the team moves around the sales floor. Calls need to be transferred to the team no matter where they are. We often solve problems.
“Thanks to Convergence and in particular, Lee for acting very quickly when we thought we were ‘stuck between a rock and a hard place”. |
Wildix
Wildix is web-based cloud telephone system that offers relevant collaborative features such as instant messaging, video conferencing, call recording and CRM integration. We have evolved this product to provide additional features including live wallboards, click-to-dial, call analytics and AI telephony and transcription.
Users can utilise multiple devices and work from anywhere. Wildix is particularly strong in the healthcare, hospitality, and retail sectors.
Users can utilise multiple devices and work from anywhere. Wildix is particularly strong in the healthcare, hospitality, and retail sectors.
CallSwitch One
CallSwitch One is a handset led cloud solution that is ideal for businesses that are heavy phone users. It also has collaborative tools with a softphone and mobile app option but really excels in environments such as estate agencies, recruitment agencies and sales-led organisations. We can provide any number of handsets with this very cost-effective solution.
Horizon with Webex & Teams
Horizon with Webex is an optional calling and collaboration tool available alongside Gamma''s Horizon Cloud platform. It is built into the license fee, just like the Microsoft Teams integration, making it a natural choice for users.
The seamless integration with Microsoft Teams provides users the flexibility to choose their preferred interface. They can either use Horizon with Webex, which offers a full range of collaboration and meeting tools. Or use Teams for voice calls in addition to the collaborative features they are already familiar with.
Webex meeting and collaboration features are delivered through Cisco’s Webex cloud infrastructure, integrated with Gamma’s Horizon platform.
Alternatively, if you prefer to use Teams as your primary interface for voice, you can do so, meaning your team only needs to interact with one familiar interface, as a dial pad is included with Teams.
The seamless integration with Microsoft Teams provides users the flexibility to choose their preferred interface. They can either use Horizon with Webex, which offers a full range of collaboration and meeting tools. Or use Teams for voice calls in addition to the collaborative features they are already familiar with.
Webex meeting and collaboration features are delivered through Cisco’s Webex cloud infrastructure, integrated with Gamma’s Horizon platform.
Alternatively, if you prefer to use Teams as your primary interface for voice, you can do so, meaning your team only needs to interact with one familiar interface, as a dial pad is included with Teams.
Operator Connect for Teams
Operator Connect allows users to make voice calls within Microsoft Teams while utilizing Gamma’s voice network to deliver calls directly into Teams.
This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need.
By adding SIP Trunk Call Manager, we can incorporate additional functionality into Teams. Users will be using the familiar Teams interface laced with telephony features making this a very attractive option.
This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need.
By adding SIP Trunk Call Manager, we can incorporate additional functionality into Teams. Users will be using the familiar Teams interface laced with telephony features making this a very attractive option.
Internet Connectivity