CORNERSTONE OF OUR TECHNOLOGICAL SUCCESS
As a retail organisation, it was essential that the migration happened with minimal downtime. Convergence managed the process excellently, keeping both on-site management and our central project team informed. The team at Convergence has been a cornerstone of our technological success over the past 20 years. Their approachable and supportive nature, regardless of the platform — be it NEC (our previous communication system) or Wildix — has made them an invaluable partner. They consistently go above and beyond, whether it’s during project implementation or providing general support. It’s this dedication and reliability that set them apart, and we’re proud to have them by our side.
THAT LEVEL OF COMMITMENT IS RARE
We refused to take the NHS-mandated system because Convergence provided everything we needed. We fought hard to keep them on our list because their service and support from Convergence is second to none.
When we transitioned to the cloud-based system, Convergence had a team at every site to ensure a smooth and easy switch over. They even had staff on-site the following Monday morning, just in case. That level of commitment is rare.
SMOOTH TRANSFER OF OUR PHONE SYSTEMS
I would like to say a big thank you to your team in the smooth transfer of our phone systems, both Lauren and Hannah have been amazing even to the extent of recording the training to ensure we were all up and running and we all fully understood the system. I would highly recommend Convergence Communications - you are a 5 star service provider. Once again thank you for all the help and support that has been given during the transition of our business you took the stress away.
VERY SMART AND PRODUCTIVE
Convergence have effectively changed over our phone and broadband to a new and much improved system.
Everyone at Convergence were on hand with any changes and upgrades we wanted from our previous provider.
From our initial meeting, to installation, and all through to the present, we have been guided and supported with the new system. We now have a very smart and productive phone system that allows us to communicate with our customers around the clock from our mobiles as well as our desktop.
A PLEASURE TO WORK WITH
Earlier in the year and our surgery was embarking on upgrading the telephone system to a Cloud Based system. Apart from the General Medical Services contract requirement, the Partners had already identified where improvements on messaging and looking at performance for the patients would benefit from such a system.
Convergence were one of three companies who tendered for the work. The initial response was timely and each enquiry addressed. An example was a need to be registered on the approved NHS procurement list. Convergence had applied for this and evidenced application which was accepted. Two companies attended the next phase and presented to the management. Services offered were near identical. This was also the same for cost.
The presentation reassured that the specification requested would be met, more than expected, with additional features if the Practice wished to develop the technology. In fact, both presenting companies were transparent and displayed integrity.
The implementation plan from Convergence was arranged to fit around Practice demands relating to patient needs, the resourcing rota and specific needs per staff sets. Subsequent training followed a similar pattern.
As the Manager I was involved and fully aware of the whole project, ranging from dates, deliveries, to full financial detail.
A lot of technical work occurred off site and on the night prior to installation, I agreed to meet the engineers. Every new phone was accounted for and project list checked against each piece of equipment. The planning and pre-work resulted in the implementation being smooth; for example a switch of phone that disrupted a user on average 4 minutes per occasion.
Glitches and snags have been addressed on the day reported. This has included remote or swift attendance on site. The staff from Convergence are reactive, accountable and a pleasure to work with.
NEW PHONE SYSTEM IS FANTASTIC
We recently upgraded our phone system and the support we received from Convergence, throughout the process, was fantastic. We were unsure initially of what we required and were given a demonstration, had all of our questions answered and then given time to consider what would be best. The communication was excellent and when it came to the install day, everything went smoothly, with limited down time to the business and a full run through with the team. Again, all questions were answered and the new phone system we have is fantastic. What more could you ask for!"
VERY PLEASED WITH THE SERVICE
Very pleased with the service that the staff has provided for us and are very quick to respond if we do have any issues. If we do have any problems, they are looked at very quickly
THE AFTERSALES SUPPORT IS INCREDIBLE
We had our phone system supplied and installed by Convergence when we moved into our new premises. Before this, I had only dealt with other providers. I was looking for a provider that could take all the headaches away - and that was exactly what Convergence has done.
The aftersales support is incredible, any queries are delt with promptly and any issues, albeit we have not had many are resolved very quickly.
The support team are very efficient and friendly, and we look forward to many more years working together
5-STAR SERVICE ALL ROUND
The experience of changing our phone system has been seamless from initial set-up through to sorting the contract and any invoice queries all of the staff have been professional, polite and very helpful. Excellent customer care and the system is working perfectly. I cannot thank Convergence enough for everything and would highly recommend them to anyone wanting to change their system or their current supplier. 5-star service all around.
THANKS TO CONVERGENCE
Thanks to Convergence and in particular, Lee for acting very quickly when we thought we were ‘stuck between a rock and a hard-place’.
GRATEFUL FOR YOUR PATIENCE AND HELP
Thank you so much to you and the team for shifting us across. It all seems to have been seamless and a massive thank you for Hannah’s patience and support. We are really very impressed with everything thus far and are grateful for your patience and help. Thank you so much.
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EVERYTHING WAS PERFECT
Everything (and everyone involved) was perfect, and I couldn’t speak of more highly of the team (especially Lauren and Hannah who were awesome!). As you can imagine, we’re stupidly busy but I felt it important to take the time thank you all so much for your help. The communication during the installation process was so thorough, I knew what was happening every step of the way. As a busy GP surgery, the idea of mass upheaval or large-scale change can be quite daunting. Installing a new telephone solution with a complete change of infrastructure is something we thought long and hard about. From the initial enquiry to the continual support today, all of the staff at Convergence have been nothing short of outstanding. They are accessible and available at any time to answer any questions we may have. And any requests are always actioned swiftly. The whole installation process was very easy from a consumer point of view, and Convergence undertook most of the work saving us valuable time. They accommodated the ever-changing schedule of a surgery and were incredibly patient and flexible working around us. The installation was completed over a lunch break and had minimal to no impact on the running of the surgery. This was fantastic as we were able to carry on taking calls and contacting our patients. I couldn’t recommend Convergence highly enough; they’ve been supportive and helpful, and not only have they provided a fantastic telephone system that meets all the needs of the practice, but they also provide excellent customer support team from a friendly and helpful team.
PERFECT SOLUTION FOR COMMUNICATION
Convergence gave our growing team the perfect solution for communication, with so many working from home and on site. Our cloud engineer has responded to all our training and technical needs without delay and has exceeded expectations on both counts. It has also helped us keep our customers up to date by allowing us to personalise any outgoing messages all updated within the hour of sending our requests.
We have used Wildix for the last year and would highly recommend it to any other business looking to switch to a cloud-based phone system.
FLEXIBLE WITH OUR REQUIREMENTS
We have been really pleased with the transfer from our previous supplier. Convergence updated us regularly with the progress and been flexible with our requirements. The installation day was completed efficiently, and any little niggles rectified by the support team. We would happily recommend them.
FIRST CLASS FROM THE OUTSET
The service we have received from Convergence Communications from the outset has been first class. Oliver, Lauren & David have made our transition to Convergence Communications seamless and it great knowing if there are any problems someone will always be able to assist. Many thanks to all the team
REACT QUICKLY AND GET THINGS UP AND RUNNING
When we’ve had a breakdown, they react quickly and get things up and running for us. We’ve been with them for possibly up to 10 years now.
SYSTEM WE USE WORKS WELL FOR US
Convergence get back to me quickly when I have a problem. The phone system we use works well for us and suits our needs very well.
WE’VE GOT SORTED OUT QUICKLY
They’re efficient. When we contact them, they get any queries we’ve got sorted out quickly.
IMMEDIATE RESPONSES
Immediate responses to any request.
PROFESSIONAL AND RESPONSIVE
Convergence are professional and responsive in their call handling and taking enquiries.
ALWAYS HAD REALLY GOOD CUSTOMER SERVICE
We’ve used Convergence for a number of years now and we’ve always had really good customer service.
IF THERE’S A PROBLEM, THEY FIX IT
If there’s a problem, they fix it. Convergence compares very well with other providers that we’ve used.
VERY GOOD CUSTOMER SERVICE
The technical support is very good, and the team provide very good customer service.
SIMPLICITY AND EASE OF USE
Reliability is the first thing that comes to mind. The benefit to my business is the simplicity and ease of use.
PROFESSIONAL AND EFFICIENT SERVICE
We had been with convergence for 5 years already and were more than happy to continue with them due to their professional and efficient service.
NO FUSS AND ALL DONE WITHIN THE TWO-DAY TIMESCALE
Once our order was confirmed the back-office system that Convergence uses kept us to date through every part of the process. The installation was completed with no fuss and all done within the two-day timescale stated.
