Manufacturing

Convergence is strong in this sector providing wireless and Wi-Fi enabled communication incorporating old technologies such as bells and tannoy systems.

Our manufacturing clients need to be able to field calls in the office, in the factory, in the yard or even whilst out and about. We can integrate old technology with new providing just the right amount of functionality. We can utilise existing Wi-Fi networks (or help integrate a new Wi-Fi set up) providing access to the phone system using mobile devices or cordless devices. This helps keeps the infrastructure costs down allowing you to focus on your business.

Calls can be delivered to operatives when appropriate or messages can be delivered.

Cloud Telephony Partners

Wildix

Convergence Communications are proud partners with Wildix, an international leading provider of cloud telephony.

Our journey with Wildix began in 2018 and very quickly, we achieved Gold Status in 2019, a testament to our relationship and high standard of customer service.

Convergence offers customers the Wildix portfolio, consisting of the most up to date cloud telephony and video conferencing solutions

CallSwitch One

Convergence Communications are a proud partner of Telco Switch, a market leading cloud telephony provider.

The partnership with Telco Switch was formed in 2021 and Convergence markets their leading cloud product, CallSwitch One. CallSwitch One is another flagship product for Convergence and is the 2nd generation product of an already popular platform

Horizon with Webex & Teams

Horizon with Webex is an optional calling and collaboration tool included with Gamma’s Horizon Cloud platform. It integrates seamlessly with Microsoft Teams, giving users the choice to work within Webex or Teams. Webex features run on Cisco’s cloud, while Teams users can make voice calls directly through the familiar interface with an included dial pad

Operator Connect

Operator Connect allows users to make voice calls within Microsoft Teams while utilizing Gamma’s voice network to deliver calls directly into Teams.

This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need

THE AFTERSALES SUPPORT IS INCREDIBLE

We had our phone system supplied and installed by Convergence when we moved into our new premises. Before this, I had only dealt with other providers. I was looking for a provider that could take all the headaches away - and that was exactly what Convergence has done. The aftersales support is incredible, any queries are delt with promptly and any issues, albeit we have not had many are resolved very quickly. The support team are very efficient and friendly, and we look forward to many more years working together

Fir Tree Technology - Haverhill, Suffolk