Managed Services
Convergence provides a turn-key experience from the initial consultation to the final delivery and implementation. In between, you’ll be guided through the process by our Project Management Team
Once your telephone system has been installed, you’ll be allocated a dedicated Account Manager who will be your single point of contact for any queries. We pride ourselves on offering a personable service which means you’ll be on first name terms with our team.
During the implementation phase, your dedicated Project Manager will guide you through the process to ensure we deliver exactly what we’ve promised. This six-week process is managed meticulously.
“I would like to say a big thank you to your team in the smooth transfer of our phone systems, both Lauren and Hannah have been amazing even to the extent of recording the training to ensure we were all up and running and we all fully understood the system.” |
The Support Team provide peace of mind to all clients ensuring your solution is always running smoothly. In the event of any issues, they will be on hand to provide support. Out in-house ticketing system allows us to manage this process quickly and efficiently.
Convergence also runs its own billing platform which means everything is handled in-house. This covers line rental, call packages, VoIP & SIP trunks, and broadband. As a client, you will have access to our Finance Team which means we can answer any billing questions you may have.
One of key objectives was to create an environment where we’re easy to contact. We create personable relationships with our clients through our dedication to customer service.