Splash

Retail



Convergence has several large retail clients that we have migrated onto a cloud platform providing flexibility and mobility for users.


Mobile communication is key in a retail environment and all our cloud platforms can deliver this. We can utilise multiple devices across entire sites utilising Wi-Fi and mobile technology. We have implemented one of our cloud platforms into one of the largest chains of garden centres in the UK and therefore, we understand the challenges and requirements of any retail business that has a large site, campus, or yard. We can deliver calls into the right areas of the business with ease allowing your team to work more efficiently.

We also have a specialist retail offering called X-Hoppers which is a Wildix product and works perfectly in the retail and hospitality space. Agents can be deployed into areas across the business using a combination of QR codes and wireless headsets. You can have a member of your team with a prospective customer in seconds!
Wildix Cloud Telephone Solutions
Webex Cloud Solutions
CallSwitch Cloud Telephone Solutions
Gamma Horizon Cloud Telephone Solutions

Cloud Telephony Partners


Wildix Cloud Telephone System

Wildix

Convergence Communications are proud partners with Wildix, an international leading provider of cloud telephony.

Our journey with Wildix began in 2018 and very quickly, we achieved Gold Status in 2019, a testament to our relationship and high standard of customer service.

Convergence offers customers the Wildix portfolio, consisting of the most up to date cloud telephony and video conferencing solutions


CallSwitch One Cloud Telephone System

CallSwitch One

Convergence Communications are a proud partner of Telco Switch, a market leading cloud telephony provider.

The partnership with Telco Switch was formed in 2021 and Convergence markets their leading cloud product, CallSwitch One. CallSwitch One is another flagship product for Convergence and is the 2nd generation product of an already popular platform


Horizon with Webex & Teams Cloud Telephone System

Horizon with Webex & Teams

Horizon with Webex is an optional calling and collaboration tool included with Gamma’s Horizon Cloud platform. It integrates seamlessly with Microsoft Teams, giving users the choice to work within Webex or Teams. Webex features run on Cisco’s cloud, while Teams users can make voice calls directly through the familiar interface with an included dial pad


Operator Connect Cloud Telephone System

Operator Connect

Operator Connect allows users to make voice calls within Microsoft Teams while utilizing Gamma’s voice network to deliver calls directly into Teams.

This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need





Contact our team


Please contact us with any questions or comments using the information below. We look forward to hearing from you.
Alternatively, our contact details can be found below:


Send Message

Please note that all calls are recorded for training and quality control purposes.
Convergence Communications Ltd
Hall Barn Road Business Park, Isleham, Ely, Cambridgeshire CB7 5RJ
Telephone: 01638 783620

You talk - We listen


Facebook
Instagram




  Call the Sales Team
01638 783620
08:30-17:30 | Monday-Friday

  Email our Sales Team
info@convergencecomms.com


  Chat with our Sales Team
08:30-17:30 | Monday-Friday