Convergence has several large retail clients that we have migrated onto a cloud platform providing flexibility and mobility for users.
Mobile communication is key in a retail environment and all our cloud platforms can deliver this. We can utilise multiple devices across entire sites utilising Wi-Fi and mobile technology. We have implemented one of our cloud platforms into one of the largest chains of garden centres in the UK and therefore, we understand the challenges and requirements of any retail business that has a large site, campus, or yard. We can deliver calls into the right areas of the business with ease allowing your team to work more efficiently.
We also have a specialist retail offering called X-Hoppers which is a Wildix product and works perfectly in the retail and hospitality space. Agents can be deployed into areas across the business using a combination of QR codes and wireless headsets. You can have a member of your team with a prospective customer in seconds!
