Convergence look after several businesses in this sector including accountants, financial advisor, wealth managers and solicitors.
Convergence looks after several businesses in this sector including accountants, financial advisor, wealth managers and solicitors.
We understand the sensitivity of your business and can recommend suitable features which will enhance your business such as long-term call recording solutions, transcription, and AI. Long-term call recordings are a must-have within the financial & legal sector. In addition, we can utilise AI with transcription to help you segment those recordings and easily refer to them. Recordings can be kept for up to 7 years giving our clients peace of mind in a highly regulated industry.
We understand that your time is precious and that calls (and recordings) need to be easily accessed.
“I would like to say a big thank you to your team in the smooth transfer of our phone systems, both Lauren and Hannah have been amazing even to the extent of recording the training to ensure we were all up and running and we all fully understood the system. I would highly recommend Convergence Communications.” |
Wildix
Wildix is web-based cloud telephone system that offers relevant collaborative features such as instant messaging, video conferencing, call recording and CRM integration. We have evolved this product to provide additional features including live wallboards, click-to-dial, call analytics and AI telephony and transcription.
Users can utilise multiple devices and work from anywhere. Wildix is particularly strong in the healthcare, hospitality, and retail sectors.
Users can utilise multiple devices and work from anywhere. Wildix is particularly strong in the healthcare, hospitality, and retail sectors.
CallSwitch One
CallSwitch One is a handset led cloud solution that is ideal for businesses that are heavy phone users. It also has collaborative tools with a softphone and mobile app option but really excels in environments such as estate agencies, recruitment agencies and sales-led organisations. We can provide any number of handsets with this very cost-effective solution.
Horizon with Webex & Teams
Horizon with Webex is an optional calling and collaboration tool available alongside Gamma''s Horizon Cloud platform. It is built into the license fee, just like the Microsoft Teams integration, making it a natural choice for users.
The seamless integration with Microsoft Teams provides users the flexibility to choose their preferred interface. They can either use Horizon with Webex, which offers a full range of collaboration and meeting tools. Or use Teams for voice calls in addition to the collaborative features they are already familiar with.
Webex meeting and collaboration features are delivered through Cisco’s Webex cloud infrastructure, integrated with Gamma’s Horizon platform.
Alternatively, if you prefer to use Teams as your primary interface for voice, you can do so, meaning your team only needs to interact with one familiar interface, as a dial pad is included with Teams.
The seamless integration with Microsoft Teams provides users the flexibility to choose their preferred interface. They can either use Horizon with Webex, which offers a full range of collaboration and meeting tools. Or use Teams for voice calls in addition to the collaborative features they are already familiar with.
Webex meeting and collaboration features are delivered through Cisco’s Webex cloud infrastructure, integrated with Gamma’s Horizon platform.
Alternatively, if you prefer to use Teams as your primary interface for voice, you can do so, meaning your team only needs to interact with one familiar interface, as a dial pad is included with Teams.
Operator Connect for Teams
Operator Connect allows users to make voice calls within Microsoft Teams while utilizing Gamma’s voice network to deliver calls directly into Teams.
This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need.
By adding SIP Trunk Call Manager, we can incorporate additional functionality into Teams. Users will be using the familiar Teams interface laced with telephony features making this a very attractive option.
This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need.
By adding SIP Trunk Call Manager, we can incorporate additional functionality into Teams. Users will be using the familiar Teams interface laced with telephony features making this a very attractive option.
Internet Connectivity