Healthcare

Convergence has extensive experience in this sector having successfully delivered cloud telephony solutions to several medical centres and doctors’ surgeries.

We have developed Wildix to integrate seamlessly with patient partner databases such as EMIS and SystmOne providing speed of information to agents on the front line.

Therefore, we can deliver features such as:-

Position in queue
Call back from queue
AI call recording
Call analytics
Customisable ‘real-time’ wallboards

All these features enhance the patients’ experience which ultimately may lead to additional funding for your practice. We are truly an expert in this industry.

Cloud Telephony Partners

Wildix

Convergence Communications are proud partners with Wildix, an international leading provider of cloud telephony.

Our journey with Wildix began in 2018 and very quickly, we achieved Gold Status in 2019, a testament to our relationship and high standard of customer service.

Convergence offers customers the Wildix portfolio, consisting of the most up to date cloud telephony and video conferencing solutions

CallSwitch One

Convergence Communications are a proud partner of Telco Switch, a market leading cloud telephony provider.

The partnership with Telco Switch was formed in 2021 and Convergence markets their leading cloud product, CallSwitch One. CallSwitch One is another flagship product for Convergence and is the 2nd generation product of an already popular platform

Horizon with Webex & Teams

Horizon with Webex is an optional calling and collaboration tool included with Gamma’s Horizon Cloud platform. It integrates seamlessly with Microsoft Teams, giving users the choice to work within Webex or Teams. Webex features run on Cisco’s cloud, while Teams users can make voice calls directly through the familiar interface with an included dial pad

Operator Connect

Operator Connect allows users to make voice calls within Microsoft Teams while utilizing Gamma’s voice network to deliver calls directly into Teams.

This service enables calling and adds a range of additional call control features to Microsoft Teams, which would otherwise not be possible. Gamma guarantees quality of service (QoS), providing businesses with the reassurance they need

EVERYTHING WAS PERFECT

Everything (and everyone involved) was perfect, and I couldn’t speak of more highly of the team (especially Lauren and Hannah who were awesome!). As you can imagine, we’re stupidly busy but I felt it important to take the time thank you all so much for your help. The communication during the installation process was so thorough, I knew what was happening every step of the way. As a busy GP surgery, the idea of mass upheaval or large-scale change can be quite daunting. Installing a new telephone solution with a complete change of infrastructure is something we thought long and hard about. From the initial enquiry to the continual support today, all of the staff at Convergence have been nothing short of outstanding...

Spinney Surgery - St Ives, Cambridgeshire