Blog
Are you ready of the BT switch off?
June 3, 2024
Talk to a member of the Convergence team & let us guide you through the process.
The Best Customer Service I’ve Ever Had!
June 9, 2023
Is this what your customers say about you? After all, it is all about the ‘customer experience’.
Calling All Mildenhall Businesses
May 3, 2023
Is your business based in Mildenhall or the surrounding area? If so, you are probably aware that your town is being used as a pilot for the BT Switch off. What does that mean?
Take action before it’s too late!
February 10, 2023
Many
of you will be aware that BT have a plan to switch off all the landlines in the
UK by the year 2025. Therefore, it is our mission to ensure that all our
clients are upgraded to the cloud long before then.
the grass is not always greener!
August 15, 2022
With every word in the dictionary at our disposal, it sometimes shows a lack of imagination to use a simple metaphor. But sometimes, it best describes a scenario.
cloud phone systems – what’s it all about?
August 4, 2022
You will hear the word ‘cloud’ banded around almost everywhere. Cloud telephony, cloud accounting, cloud computing….
But what does it all mean and how does it affect you?
microsoft teams – the platform of choice… or not.
February 23, 2022
Instead of competing against Teams, we’ve integrated one of our platforms into it. Therefore, our clients can now take advantage of a platform they’ve become accustomed to whilst keeping all the telephony features that their business depends on! It’s a perfect fit.
patients who no longer have to be patient!
November 10, 2021
One of the biggest challenges that Doctor’s Surgeries face is the Monday morning appointment rush. The staff taking those early morning requests are under increasing pressure to deal with those enquiries as quickly as possible. But, they cannot appear to be ‘rushing’ the patient in order to get onto the next call.
it's time for the cloud
October 11, 2021
In these challenging times, businesses are even more focussed on the bottom line. How can we reduce our overheads? How we can increase our productivity and our profit?
convergence race day
July 22, 2021
don't panic, you still have plenty of time!
July 1, 2021
It’s true, BT will be turning off analogue and digital lines in 2025. However, we’re still in 2021 which gives you plenty of time to strategically plan to upgrade to an Internet-based or cloud phone system.
don't let the 'lockdown' lock you down!
November 6, 2020
For many the thought of a 2nd lockdown was terrifying – especially considering the disruption it caused the first time round.
can i work from home and still be as effective?
August 10, 2020
Now that we have a greater understanding of what the new normal may look like, many of us find ourselves still working from home.
will video conferencing replace travel?
July 23, 2020
If there is one thing that we can take away from this pandemic, it’s the fact that video can replace travel.
long-term video strategy
June 23, 2020
We eagerly await an announcement from the PM saying that we can all resume normal duties – what normal now means?
lockdown and remote working - what have we learnt?
June 11, 2020
Now that it appears that we’re coming out of lock-down, it’ll be interesting to see what the ‘new normal’ will be - will flexible working stick around?
our video conferencing solutions
April 27, 2020
Video conferencing is the new kid on the block. There is no doubt about it, this technology is here to stay and this pandemic that is sweeping the globe will change the way in which we do business.
if you're in the racing industry this could be for you
August 27, 2019
Whether you’re out on Warren Hill training, having a holiday in the south or France of busy at the Tattersalls October sales we can keep your communications flowing.
convergence cloud
May 22, 2019
Convergence Cloud Solution - allowing you to locate and connect to your team from anywhere!
how to improve your business if it's the one thing you do in 2019
April 6, 2019
We are thinking big, long term and out of the box goals, this is no iCloud this is Convergence Cloud!